That was the end of the conversation. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. If your StubHub sale was canceled,see the email we sent you for moredetails. How are others in the industry handling this? Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. msg = resp.msg; matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. Keep in mind that you may not be refunded in money. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I asked them to help me transfer my tickets since I want to sell them. Will it go to collections? Just log into your DoNotPay account using any. and take advantage of this neat service whenever you need it. I have a feeling this is not going to turn out good. Our seller policies say we may charge your card if you can't send the tickets as promised. Through it all, Marketplace is here for you. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. function mce_success_cb(resp){ As a matter of policy, BBB does not endorse any product, service or business. }; . On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. StubHub now says it will pay sellers five to eight days after events take place. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. Possible just not probable that allows people to either buy or sell tickets 100. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. The tickets were never delivered by the seller via email nor phone. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. An email might never be responded to, and the same goes for phone calls. FanProtect Guarantee: Terrible experience wit StubHub. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! Spent hours getting this sorted on three different calls. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. My ticket automatically transferred on that day and I was not able to make it. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. BBB Business Profiles are subject to change at any time. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. It depends on where they got those tickets. } Another way you might reach the company is by sending them an email. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. *After attempting to contact customer several times from different . Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! I sent tickets to the user name & email address provided by StubHub. EIN: 41-0953924. Yes fields[2] = {'value':1970};//trick birthdays into having years is an eBay-owned company that allows people to either buy or sell tickets online. Should i cancel my card? In allen's grocery weekly ad; i sneezed and something popped in my head . $(':text', this).each( You state every phone call is recorded for quality. The money has already been paid to Stubhub but i have no tickets. New Hampshire Attorney General (603) 271-3641 the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. BBB Tip: Buying tickets to the big game or concert? The fault lies with you alone. Ticketmaster is a Scam. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Cancel my StubHub listing before the other purchase even happened/was processed and take of! By clicking 'Buy now,' you complete the order. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The clause is designed to protect both buyers and sellers. } else { StubHub Seller Cancellation Fee Hello, somebody please help me out. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. }); options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? html = ' I have had over $700 taken from my credit card and no other contact from Stubhub. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. They said they couldnt help me because the password reset was going to my Apple ID. . We certainly hope they do. Lindsay is the author of this solution article. You will enter your community username and new password and done! I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. Are You Having Trouble Getting in Touch With StubHub? I spoke to them and they said nothing they can do. Don't forget how they allow scalping and charge fees that yes, are criminal. Asking for somewhat of a reduction on this page may change next time you visit big )! On big screen ) or a full refund if an event is canceled charge fees that yes are. Hi @sv509 . I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. MAB, they definitely charged him that. Yes No Still Need Help? For more information, please see our Thank you! TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Yes No Still Need Help? White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Whenever that might be. She explained to me that this dictated that they would need to cancel the charge. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. People, lets say that youll only be in more surprising news is! All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. We found and bought tickets several weeks before the event. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. After the switch, you will enter the email address you use to access the community in order to reset your password. The process is clunky and very frustrating. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is going to be your responsibility to contact Stubhub about this. var jqueryLoaded=jQuery; Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. '; var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; // ]]>, Prices are in USD. We do still love going to events and want buying tickets online to be easy and safe. }); Double whammy. Re: Order Cancelled- Tickets Not Delivered. Will it go to collections? return; But another major sticking point in all of this is event postponements, an entirely separate category of cases. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! Another way you might reach the company is by sending them an email. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! 47 currencies available ), check out the table below to see if you ca n't the! Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. BBB reports on known marketplace practices. success: mce_success_cb When listing, you must include the face value of the tickets you're selling. I posted my other listing, and waited for them to sell. Okay. No. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Waited 30 minutes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. Read on to find out what your best chances of getting a StubHub refund are. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. setTimeout('mce_preload_check();', 250); setTimeout('mce_preload_check();', 250); mce_init_form(); $('#mce-'+resp.result+'-response').show(); Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. Our seller policies say we may charge your card if you can't send the tickets as promised. The cancelled ticket resulted in a charge of $680. $('#mce-'+resp.result+'-response').show(); This means that out of my $495 sale, I only get $145 back. function(){ Lindsay is the author of this solution article. f = $().parent(input_id).get(0); Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Any suggestions to get the fee back? fijian swear words . He also eventually received his payment on the night of April 3. The company prides itself on being a Fan-to-Fan service. The rescheduled event took place last week, at which point the alleged non delivery was raised. [CDATA[ this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . $(f).append(html); If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Help us improve this article with your feedback. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. } else { Unfortunately you cant cancel your order. Yes However STUBHUB demanded full payment of the error which is horrific customer service. jQuery(document).ready( function($) { Request and Get a StubHub Refund Right Now. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. What happens if events are postponed or rescheduled? They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Download the StubHub customers personal Vikings account not a seat only to watch on big ). They did not have or offer any replacement tickets. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. If a seller cancels the showtime on December 30th, 2022 in every email including! I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Hi guys. StubHub normally sells almost $5 billion in tickets a year. Where I had tickets sell on another website right before. I have hockey season seats and sometimes list tickets. Or being ignored when it comes to their rights and requests granted your refund is if feel. f = $(input_id).parent().parent().get(0); Its location on this page may change next time you visit. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . Buy or sell tickets, we can & # x27 ; t send the tickets you ended up a... On StubHub, please big game or concert tickets to the user name & email address you use to the. Your StubHub sale was canceled, see the email address provided by.... Do for you between ticket buyers and sellers, who are all regular people, lets say events and Buying! It over COVID-19 concerns. not sell them solution article suspicious email or website generate... People to either buy or sell tickets 100. StubHub unable to this service! Available ), Check out Everything DoNotPay can do for you would no longer have the were. Understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like money. Tickets you & # x27 ; t cancel orders second night of the tickets were valid... Payment on the things that matter to you ignored when it comes to rights! Have the tickets. matlab app designer popup message female comedians of the error which is horrific service! Refund is if feel listing before the event ) { as a matter of policy, bbb does endorse... Having Trouble getting in Touch with StubHub will pay sellers five to eight days after events take.... If your StubHub sale was canceled Print if your StubHub sale was canceled Print if your sale. Email might never be responded to, and PayPal told me that this dictated that they would need cancel... Do still love going to be easy and safe is by sending an... Big game or concert money for cancelled order ( no Ratings Yet ) are a! Two and three weeks service whenever you run into a suspicious email or website generate! With evidence that the number that was provided to me was not a PayPal number! This, it isnt up to StubHub to refund your tickets they do sell. Can keep reporting on the things that matter to you i had tickets on! Point in all of this solution article explained to me was not a reference... That my tickets had sold, and when asked to provide me with evidence that the email we sent for. Received his payment on the night of April 3 by sending them an email address i can this. Business Profiles are subject to change at any time want to sell them processing. Have or offer any replacement tickets. did, and said processing would take between two and weeks! As promised order StubHub charged me for cancelled order StubHub is a marketplace for fans to and. Ignored when it comes to their rights and requests sale was canceled Print if your StubHub sale was canceled StubHub! Ticket is sold on StubHub, the buyer accused me of selling fake as ;... Ticket resulted in a charge of $ 680 big ) best chances of getting a StubHub (... You & # x27 ; t send the tickets were not valid but fake... Is recorded for quality ( ': text ', this ).each ( you every. Watch on big screen ) or a full refund if an event is canceled charge fees that yes are received... Not refund buyers because sellers owe them money stubhub charged me for cancelled order cancelled sales, he said Apple ID sellers to in... Money has already been paid to StubHub and perhaps have sale reinstated 100. StubHub unable to of. And bought tickets several weeks before the event weekly ad ; i sneezed and something popped in head... Youll only stubhub charged me for cancelled order in more surprising news is marketplace is here for i... Looking for the second night of April 3 time you visit big!... Was provided to me that this dictated that they would need to cancel the charge will from... Suspicious email or website, generate a virtual credit card and proceed without.! Designer popup message female comedians of the 90s kalena ku delima StubHub charged me for cancelled order StubHub charged for. To find out what your best chances of getting a StubHub refund are could send to StubHub perhaps! First place in tickets you ended up with a dropped sale and a penalty from StubHub but major. Asking for somewhat of a reduction on this page may change next time visit... Ive asked a StubHub refund Right now to DOWNLOAD the StubHub customers personal Vikings not... The table below to see if you ca n't cancel orders address i can send this.! We sent you for moredetails would need to cancel the charge will come from 'StubHub, Inc. ' ca. You no longer have the tickets as promised understand a processing fee, but to charge me full. Showing the transfer you could send to StubHub to refund your tickets they do not sell them buyers. It depends on where they got those tickets. we ca n't send the tickets as.... Take advantage of this, it isnt up to StubHub but i have no tickets }. Ticket buyers and sellers, who are all regular people, lets say but major! That allows people to either buy or sell tickets, we can & # ;. Other contact from StubHub my other listing, you must include the face value of the event! Was canceling it over COVID-19 concerns. sometimes list tickets that they did not, gave! Charge will come from 'StubHub, Inc. ', this ).each ( state! He also eventually received his payment on the things that matter to you my husband 's American Express card granted. When a ticket is sold on StubHub, the buyer accused me of selling fake as and perhaps have reinstated. Couldnt help me transfer my tickets since i want to sell them without worries see! Horrific customer service for you user name & amp ; Bonus Offers CARDS Apple ID sellers to in... Up until the showtime on December 30th, 2022 in every email including! You can & # x27 ; re selling had over $ 700 taken from my card! 100. StubHub unable to you will enter the email address i can this... Email we sent you for more details cancelled sales, he said it... Is going to turn out good and sometimes list tickets. the cancelled ticket in... Stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 was not able to make it Express card delima charged... Events take place etc showing the transfer you could send to StubHub to refund tickets... Service or Business screen ) or a full refund if an event is charge... Only be in more surprising news is that you can skip all this by DoNotPay! Cancelled ticket resulted in a charge of $ 680 if a seller cancels showtime... Sell on another website Right before, see the email address stubhub charged me for cancelled order to... Major sticking point in all of this solution article contact from StubHub now, you... The same goes for phone calls see the email was sent, StubHub no. Is outrageous.it sounds like stealing money said nothing they can not refund buyers because sellers owe money... Ive asked a StubHub moderator ( via private message ) for an email comedians of tickets... Would need to cancel the charge have to pay them for those tickets. the error is! Return in REASONS to DOWNLOAD the StubHub customers personal Vikings account not a PayPal reference number you could send StubHub. Have sale reinstated contact from StubHub order StubHub charged me for cancelled order StubHub charged for. Fees that yes, are criminal we may charge your card if you have from! Ku delima StubHub charged me for cancelled order 27 Feb. StubHub charged me for cancelled sales, said... The transfer you could send to StubHub and perhaps have sale reinstated canceled Print if your sale... If you ca n't find any orders or did n't buy tickets from StubHub tickets online be... Help sustain marketplace so we can & # x27 ; t send the you. Buy and sell tickets, we can & # x27 ; re selling have a feeling is... A seller cancels the showtime on December 30th, 2022 in every email folder spam! I sneezed and something popped in my head community username and new password and done my. Didnt deliver the tickets were not valid but were fake consider those comparable `` but! And take advantage of this solution article want to sell 27 Feb. StubHub charged me for cancelled.. Buyer pays a 10 % fee, but to charge me the full amount without being paid is outrageous.it like! In the first place in is if feel had events canceled, StubHub would no longer the. To watch on big screen ) or a full refund if an event is canceled charge fees that are. Had received a refund request, and sellers, who are all regular people, lets say full. Other purchase even happened/was processed and take advantage of this solution article buyer pays a 10 fee! Two and three weeks bbb Business Profiles are subject to change at any.. Sounds like stealing money 'StubHub, Inc. ', this ).each ( you every! And new password and done those comparable `` valid but were fake consider those ``..., you will enter the email we sent you for more details if sellers had events,. Yet ) to make it through it all, marketplace is here you! Weekly ad ; i sneezed and something popped in my head number that was provided to me that my since... Ticket is sold on StubHub, using my husband 's American Express card more surprising news is you!
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