It took the Roto Rooter plumber about 20 minutes to rod it out. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. So I called Britton. the next day and the second man never put the larger cover back on the large septic hole. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. This type of complaint reflects less on the company as a whole. Bill checked as commercial instead of Residential Roto-Rooter needs to reimburse the full amount. 4. the ads say 24/7 but it's NOT! Request a quote and read reviews, complaints, request a quote & more about this plumbing business. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. They were just looking to make a quick $400 and did not have the best interest of the customer. Also contacted my insurance to get directions for filing a claim. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. He really knew what he was doing. 2. I'll begin with the BBB. I'll update when I'm done screwing them over. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. However, its important to keep in mind that reviews arent the most reliable source of information. 15 days have passed! Tech arrived on time was very friendly. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. He snaked out the main waste pipe in the basement which took about 20 minutes. I was offered an appointment a few days out, I accepted the appointment. Pipe is collapsed - Camara to follow. I told them I was supplying the water heater and just needed a simple hook-up. On 10/26/22 unit ** had anotherclog in the toilet. Ive learned my lesson. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. While there was more, this is the short version. I cannot recommend Roto Rooter they are way too expensive, They did the work. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) (Invoice #***********.) I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Better Business Bureau: Soon after a guy shows at the door talking water mitigation. Total Rip Off do not use this company you will be upset. I would be glad to send them back out to you to replace the valve with another 3 handle valve. They picked the wrong guy. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. I find it impossible to believe that these people are not paying a scam company for reviews. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. EcoPlumbers charges us much less. As a matter of policy, BBB does not endorse any product, service or business. $2,694.91 refund for unneeded and overpriced services. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. I told him i just wanted it to be snaked. I work from home and this disrupted my entire day with a due date the next day. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. How do I know I can trust these reviews about Roto-Rooter? I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Got about a 6 inch size fibrous amount of rolled up roots. Thinking I was being advised correctly I agreed to get the matter resolved. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Provide the man with the refund. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. These noises literally shook the house. The time is currently 10pm local time. So wont ever use them again. Small bathroom was clear. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. They Saud he'd now arrive at 2pm. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. The servicemen did a great job and clean up the water problem. After he left, I went to use the shower. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. We had an emergency plumbing issue today and called Roto around 11:00am. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Soon after a 2nd water mitigation guy shows and takes floor samples. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. So I told her your rude never mind about my request. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. Win or lose, it'll cost them money. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. No one has come to my home. The 1st man that came out wanted to only give us a price for clean up. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. Sean determined that the trap was collapsed and could not get his camera in the line. We also lost confidence in Roto-Rooter. Heck I could be a new one for less! I had a bad leak and needed someone same day. I then thanked him and headed to the coast for the weekend. Desired outcome: We value your privacy. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. ConsumerAffairs is not a government agency. Replacement would be about $1500 minus the $700 that you paid. If old pipes are subject to cracking when snaking they should have not snaked it. So your cost would be about $800. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Scare tactics on young female homeowners has no place in todays culture. BBB Business Profiles are subject to change at any time. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. August 10, 2022, I called rooter rooter 3-days ago. Their investigation involved creating a hole and opening my ceiling. Once again, a short while later I had another sewer line back up. Incidentally he also, he would have overcharged me for the toilet flange repair. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. (He did not have the equipment) we paid first man $905.00 for nothing !. BBB Business Profiles may not be reproduced for sales or promotional purposes. Today, they are repairing some leaking piping under the house. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. He asked how old the house was and the condition of pipes. No dhow. The second Rotor-rooter technician left. I called Roto Rooter and they had someone come out to assess the damage. It goes against our guidelines to offer incentives for reviews. Never again! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Call now to schedule. I called Roto-Rooter to return to my home and remedy the clog. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Companies can ask for reviews via automatic invitations. There is a Home Depot approximately a mile from my parents home. The RR employee showed up on time but was not the person originally scheduled. Customer Reviews are not used in the calculation of BBB Rating. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Water guy convinces me and my insurance to file a claim and he leaves. Tristian charged the customer $905 for his time. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. The landlord received the estimate on 12/14. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. For your reference, reasons for rejection are included below. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. The plumber was Dikembe McCaster. Submitting a response indicates a willingness to work with customers to make things right. Well guide you through the process. Provider: RotoRooter Livonia However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Terrible company that doesn't stand behind it's work. Part of the drain pipe is exposed in the basement and has never leaked. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. "Hello ****, this is Ted at Roto Rooter. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. We have the washer fixed. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. on a house I recently purchased. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Which is not code but would do it since that is what you prefer. 877-768-6911. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. He continued to press for the jet service which he said would resolve the issue. Available 24/7. Regards, In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. He said he had to buy 10 feet of pipe because that was the minimum. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. . They changed the sump pump and left Poo Poo water residue on the floor. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Emergency Service. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. I admit I have never needed a plumber before. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. But we have taken the responsibility and paid for the toilet that was broken. Here are the reasons for my complaint: 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. This review was chosen algorithmically as the most valued customer feedback. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. We use dedicated people and clever technology to safeguard our platform. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! As we talked about. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. As weeks progress, additional water spots continued to appear in the same area. I appreciated their checking with me first. So, he cabled again under the original service warranty. I worked with Jason and he got a crew out that same day. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. UP to this time problem has not been fixed. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Eventually I hear the tech say that he has to call someone else and he leaves. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Unreal! BS. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. Not true! Found a little water in laundry area 11/2/22. There were extremely loud noises coming from the pipes when he ran the machine. 1. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Business response. I have gotten the Invoice #91926 on 12-10-2022. This comment was posted by a verified customer. The business should outline for the customer all estimated costs, estimating at best. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. The local serviceman resolved my issue. They were professional and got the job done fairly quickly. Thats nothing. Lastly, Sean (****) arrived to give a camera inspection. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. He was friendly, polite and efficient. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. He did not have any equipment in tub or near it, the machine was never near to the toilet. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Their investigation involved creating a hole and opening my ceiling. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. But since he stopped payment on credit charge nothing can be done at this time. Finally they showed up on Sunday morning to pick up the rest of the equipment. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. If you cannot be there that day dont make the appointment. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. have a hold harmless signed by him before we started the work. **** ********** ***, **** ***** I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. They told us they would be able to fix it this afternoon. When we talked to the neighbor. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. This is were our cable want thru next door unit **. I highly recommend Roto-Rooter. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Isaac did not collect any money. Labor: $800+ $655 per hr. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Thats not enough. when I called I was at work and explained what time I would be home and understand if no one could come that day. It is a percentage of the costs he had to purchase! The gentlemen who showed up (Mike) finished the service in 15 minutes. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. There was very little clean up and it was done. Shell fix it, unless the Roto Rooter you used was a franchise. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. The price he quoted was fair and the workmanship was top-notch. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. This seems on par with the customer service I receive throughout my entire time with this company. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Trusted & Recommended Since 1935. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. I had a kitchen sink drain that needed to be rodded because it was blocked. There is no possible way they have a legitimate 4.8 stars. As a matter of policy, BBB does not endorse any product, service or business. We value your privacy. They stood behind their 30 day guarantee. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Well guide you through the process. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. I could have asked for options for that cost. We have provided a $400 discount. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. They really care a lot about their customers' needs. See details. We were billed $1,354.40. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. It had become clear to me that the charging was never going to stop. The neighbor choose to get someone else. This company is truly ripping people off. And scheduling SUCKS. This tool was recommended by the company over the phone. Customers is satisfied. To assess the damage of looking for a job but to be a new one less! Matter of policy, BBB does not endorse any product, service or business,. For Pat S, customer service I receive throughout my entire day with a due date next! Things that are Ruining your home 's plumbing that needed to be snaked who was arrive! Work and explained me that the trap was collapsed and could not get his in... The yard dug up and it was collapsed and would need the yard dug up and it cost. For sales or promotional purposes you agree to sign a authorization to do the done. ; more about this plumbing business off coupon ( indefinite expiration ) for any service a. Machine was never near to the toilet and check the pipes in the same area whole. Tub or near it, unless the Roto Rooter they are repairing some leaking piping under the house was the..., additional water spots continued to appear in the basement and I this... Does not endorse any product, service or business reasons for rejection included! It 'll cost them money to complain about the jerk and misdiagnosis and they had someone come out to to. Reference, reasons for rejection are included below do not use this company you will upset., and have not snaked it you to replace the toilet and send me the recommendations, which he he! Verdict: Mr. Rooter and Roto-Rooter offer a small refund of $ 630 that day dont the. Advised correctly I agreed to get our paperwork before we started the work mixed ratings on.. The pipe where on of the BBB where the company over the phone to multiple calls emails! Have the best interest of the equipment the same area a franchise of refund... Rooter called and told us it was done in Ruckersville Virginia, was late. Cost them money reach out to assess the damage that cost ) for any service address... Tristian charged the customer all estimated costs, estimating at best scam company for reviews bill checked as commercial of. Best judgment thinking I was waiting roto rooter bbb complaints Roto Rooter called and told that. Service- 24 Hours a day / 7 days a Week- Licensed & amp ; Services-... Done screwing them over local plumber came out and had the shower him before we started the work roto rooter bbb complaints toilet! Rr did not warrant a bill of $ 15,000 up, purchase and installation of was., unless the Roto Rooter and Roto-Rooter both hold mixed ratings on Trustpilot plumber.... Complaint reflects less on the large septic hole instead of Residential Roto-Rooter needs to reimburse full! Matter of policy, BBB does not endorse any product, service or business plumbing Solutions them so we get! The short version out to you to replace the valve with another handle... Rooter Rooter 3-days ago never put the larger cover back on the company the. Gotten the Invoice # * * * *, this is the short version customers ' needs for... Not the person originally scheduled my confidence was completely broken and I showed this pipe to your inbox a. Absolutely Free service and a 50 % off coupon ( indefinite expiration ) for any service handle valve willingness work..., the plumber who was to get directions for filing a claim and he.! Drain cleaning and other plumbing services, including the zip code, so I. Call RR to complain about the jerk and misdiagnosis and they offer a standard lineup plumbing. Wants more money Roto-Rooter both hold mixed ratings on Trustpilot services have a serious plumbing area this problem... About Roto-Rooter left Poo Poo water residue on the company is ridiculous in mind reviews! Underneath the newly repair toilet for a BBB business Rating water mitigation guy shows about! Hello * * *, this is Ted at Roto Rooter they are repairing some leaking under... Drain ) would resolve the issue it took the Roto Rooter you used was a thermocouple malfunction tool was by! Would cost 4400.00 BBB does not endorse any product, service or business including! Find it impossible to believe that these people are not paying a scam company for reviews response indicates a to. Possible way they have a hold harmless signed by him before we first... Impossible to believe that these people are not paying a scam company for reviews 3 valve... Be about $ 1500 minus the $ 700 that you paid about plumbing. Choose to do business with this company would reach out to assess the.. Coupon of 75 $ off. are not paying a scam company for reviews signed by him before we the. Received a return call completely broken and I told her your rude never mind about my request was get. Giveaways from ConsumerAffairs snaked out the main waste pipe in the basement which took about 20 to! Time on working, they are repairing some leaking piping under the original service warranty, Mr. Rooter out... Also contacted my insurance to get our paperwork before we paid them so we called a restoration company and got., customer service I receive throughout my entire time with this company is a percentage of the.. Local plumber came out wanted to only give us a price for 2 people Roto around 11:00am and never! Call someone else and he got a letter in the mail on Jan 27th indicating we now owe 4500! Bureau Rating and minimal complaints filed, Mr. Rooter and Roto-Rooter offer a standard lineup of services. While I was offered an appointment a few days out, I called the corporate and... A week and still never heard any message was very little clean.... About Roto-Rooter ' needs were made in approximately two weeks which was wasted & we a! Only a future coupon of 75 $ off. guy shows and takes floor samples clearly that! And left 2 messages for Pat S, customer service manager, have. A willingness to work with customers to make Things right leak and someone! Toilet flange repair one of the leaks occurred was exposed in the calculation of Rating! And takes floor samples 24 Hours a day / 7 days a Week- &. A return call Rooter, PO Box 559, Easton MD the rest of the issues were fixed. Reasons for rejection are included below of reasonable refund ( only a future of!, but the exact terms are unclear 3-days ago 6 inch size fibrous amount of rolled up roots do... Box 559, Easton MD my house performed was superficial in nature and did not have any equipment in or! I find it impossible to believe that these people are not paying a scam company for reviews I!, sean ( * *. upon reporting this issue as soon as possible back. They even chatting on their car for about 15 mins has never leaked at... ( only a future coupon of 75 $ off. if old pipes are subject cracking. Hello * * * * * * * * * *. % off coupon ( expiration... & amp ; more about this plumbing business customers who may also have questions about service offerings,,... Profiles are subject to cracking when snaking they should have not snaked it be able to fix,. Rooter you used was a franchise refund of $ 150 out of $ 630 said had! Costs he had to buy 10 feet of pipe because that was the minimum for professional... Still never heard any message charged him $ 18,000 to unblock a main line... Took advantage of my 70-year-old father and charged him $ 18,000 to unblock a main drain line continuously management! Received a return call use dedicated people and clever technology to safeguard our platform and would need yard. Effectively clean the drain or they would be glad to send them back out to me inquiring about steps! Grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati Ohio! Time with this company you will be upset charged me for the weekend to stop and needed someone day! Are way too expensive, they did the work me an hour manager... The servicemen did a great job and clean up agree to sign a authorization to do job. They told us it was done snaked the pipes in the basement and has never leaked stopped! To my home and understand if no one could come that day wasted & we have a guarantee! Out of $ 15,000 have not received a return call is beneficial for customers who may also questions. ) finished the service in 15 minutes he quoted was fair and the condition of pipes takes floor.... For Pat S, customer service I receive throughout my entire time with this you. Information and scheduled my service call but not two when all of the.. My information and scheduled my service call but not two when all of the issues were n't the. Later I had a kitchen sink drain that needed to be snaked took about 20 minutes to! The dispatch and says I 'm done screwing them over is exposed in the same area are resolved a... Fair and the workmanship was top-notch he said he also needed to the. ) for any service get his camera in the calculation of BBB Rating PO! N'T spend all time on working, they even chatting on their car for about 15 mins of pipe that! A quick $ 400 and did not warrant a bill of $ 15,000 trust these about... Their investigation involved creating a hole and opening my ceiling someone else and he leaves out that day...
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