", Find Answers in the Oracle Support Knowledge Base, Submit, update, or review Service Requests, Tap into Oracle proactive support tools and best practices. Chief Human Resources Officer, City of Memphis, Read an expanded version of this story on Oracle BrandVoice on Forbes. Essentially, our HR team is taking care of the employees who take care of our citizens.. Oracle University's Guided Learning solution offers in-application guidance to accelerate your Oracle Cloud SaaS adoption. The more we rely on technology in our daily lives, In addition, remember these important tips to ensure your data is secure: Never share your password with anyone. And the city brought in 419 police recruits since 2016, resulting in a net gain in officers. Benefit/Function: Employee and Retiree Benefits O: (901) 636.6800 Fax: (901) 636.8486 E: [emailprotected] Website: https://www.benefitsmemphis.com/, Benefit/Function: Flexible Spending AccountsMedical and Dependent Care; the University's self-service Identity Management website. It is also the largest city within Tennessee as it was home to around 653,450 people within 2013. We are with you throughout your journey, with the insight to drive the right actions, and the tools to help you maximize effectiveness. Death of an Employee/Retiree. To request help, submit a service request online. At the top of residents wish list: faster responses to 911 calls and a stronger firefighter and police presence. Talk to a team member about Oracle Cloud HCM. Via ATT direct: 001.800.872.2881; conectar a 877.767.2253. Facebook-f Twitter Linkedin-in. The Oracle SaaS Support Services team continuously monitors your service requests to identify key knowledge gaps, configuration concerns, and key threshold boundaries that might indicate a concern early on or possibly impact the stability of deployment. Why City of Memphis chose Oracle While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. *Required. City of Memphis recruiters now ask all candidates to fill out job applications online and upload supporting documents, and they keep track of candidates progress through an automated workflow. Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services. vii E-Business Suite Home Page. It increased employee engagement by 14 percentage points, as measured by an independent survey of employee opinions about city leadership, culture, and resources. Benefits 8 . Dial the AT&T Direct Access Number + area code + phone number. Memphis, Tennessee. Rely on Oracle University to provide you with a single learning solution to attain the deep knowledge needed to build expertise and get certified on Oracle Cloud services. The City of Memphis ("City") seeks comprehensive proposals from the Visit the AT&T World Traveler to obtain your AT&T Direct Access Number. The city also has recruited 363 new firefighters. %PDF-1.6 % Microsoft Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more info go to, Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network), Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005), Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005). Overview 1.1 Purpose of RFP City is issuing this RFP for the upgrade of its Oracle E-Business, HR, CRM and Financial modules to Oracle version R12, fully described in this document (the "Services"). When Memphis citizens asked for improved protective services, the mayors team chose Oracle Cloud HCM to recruit experienced emergency workers. Microsoft Teams is available to all faculty, staff and students. Oracle Account email/username * If you do not know your Oracle Account username, type 'unknown'. 311 Call Center. They believed the automated recruiting, hiring, and onboarding capabilities would help the city streamline its several-step process to attract and retain top 911 operators, police officers, and firefighters from around the country. Were sorry. Oracles Platinum-Level Support Services are designed specifically for Oracles SaaS customers and are included with every SaaS subscription at no additional charge. Memphis Div of Human Resources - City of Memphis Employment 125 N Main Street Suite 406 City Hall Memphis, TN 38103 (901) 636-6800 www.memphistn.gov About this Provider Job Finding Assistance Email Phone View larger map Get directions Want to save this page for later? Use synonyms for the keyword you typed, for example, try application instead of software.. will no longer, administratively, change passwords. Email where you can be reached *. in its Password Reset service. Click Here to View the Frequently Asked Questions. Oracle Construction and Engineering (including Aconex and Textura), Oracle Health Sciences (including goBalto), Oracle Hospitality and Food & Beverage (MICROS), Local Government (NetSuite for Government or Public Safety Suite), https://www.fcc.gov/general/trs-state-and-territories, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs, oracle.com/corporate/conflict-in-ukraine/russia/, Va AT&T Direct: 811 conectar a 877.767.2253, Va AT&T Direct: 800.10.1110 conectar a 877.767.2253. People to Cover . Allscripts Human Capital Management Self Service (17..04.11) - AHCM ROH PROD DB. Sign up for our monthly HR Matters newsletter featuring the latest HR industry buzz delivered straight to your inbox. Stationary Arms. Were sorry. Note:If you have recently changed your password, forget and re-add all UoM wireless networks Access Support for your products: You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support. Submit inquiries via multiple channelsdigital assistant, SMS, email, and social platformsfor fast replies. The City of Memphis reduced attrition among police personnel by 25% through a combination of improved compensation and benefits, management training opportunities, retention bonuses, and employee appreciation events. Retirement & You. Here are some common contacts: Mayor Jim Strickland: mayor@memphistn.gov, 901-636-6000 City Council: 901-636-6786, find council member contacts here Memphis Police (non-emergency): 901-545-COPS Memphis Fire (non-emergency): 901-636-FIRE (3473) As always, if you have an emergency, call 9-1-1. staff, students, alumni, former students, etc.) Technical Support is just a given in today's world. to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Division of Housing & Community Development, City Council: 901-636-6786, find council member contacts, Memphis Fire (non-emergency): 901-636-FIRE (3473). Interested in learning more? When Jim Strickland became mayor of Memphis in 2016, he promised to revitalize the citys workforce and improve the delivery of city services to more than 652,000 residents. to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, about EnerVision Assessment Report of MLGWs RFP for Power Supply, about STATEMENT FROM FIRE CHIEF GINA SWEAT, about Video footage of incident between Tyre Nichols and Memphis Police Department, about Memphis Convention Center Commission Regular meeting, Division of Housing & Community Development. Oracle Fusion Help Desk 901-636-6100 Set-up self-service account General Wellness 901-636-6800 www.totalrewards.memphistn.gov Assists with resolving issues . will be encouraged to visit the University's self-service Identity Management website. Steel Frame built to last. It increased employee engagement by 14 percentage points, as measured by an independent survey of employee opinions about city leadership, culture, and resources. Sign up Part of the Oracle ME employee experience platform. Licensed by the NFL. You can even earn professional recognition with digital badges and champion levels. Ask City of Memphis recruiters now ask all candidates to fill out job applications online and upload supporting documents, and they keep track of candidates progress through an automated workflow. The citys 911 team cut call waiting times from an average of around 60 seconds to just under 8 seconds for 95% of calls, through improved hiring and comprehensive training. Save time. View past, pending, and future renewals. _recollect_config = { area: "MemphisTN", name: "calendar" }; Stay informed on what matters in Memphis. Sign up to get your news from the source. Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store. By putting application paperwork online, city recruiters also could draw from anywhere in the country, rather than just locally. hbbd```b``3l7"t"`l0[>&WHIH5"@.9+DI HHr0X7N0Ly^"My"?A\T~ fH`A$/0[HJ'?; }S endstream endobj startxref 0 %%EOF 324 0 obj <>stream Automotive Technician. It was designed to empower professionals across the globe to begin cultivating valuable IT skills. We suggest you try the following to help find what youre looking for: Deliver quick, consistent, and intelligent HR services to every employee. Finally, they were excited about the ease of using social media to publicize job openings. Using Oracles support portal, you can ask technical and nontechnical questions and search the extensive knowledge base for best practices, common questions and issue resolutions, training and more. Clearly identify which types of service requests and inquiries are trending, enabling you to proactively resolve broader issues. As we celebrate Womens History Month 2023, thisRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team. Review the most up-to-date information with an HR help desk solution unified across all HCM processes. Automate replies and route complex inquiries to the right HR person for quick and personalized responses. Sales Inquiries US & Canada +1 877 476 0576 info@spinnakersupport.com Press & Media Inquiries Global media@spinnakersupport.com Oracle Learning Subscriptions are an ideal way for implementers, administrators, and core functional team members to learn about your Oracle Cloud applications. posted holidays), The ITS Service Desk Hours:Monday Friday 8:00 am 8:00 pmSaturday 10:00 am 2:00 pmSunday 1:00 pm 5:00 pm, Chat Hours: Monday - Friday 8:00 am - 8:00 pm CDTLocation: Administration Bldg Room 100Email:umtech@memphis.edu. Configure your service request management system to handle complex HR rules required to manage contractual terms and conditions. Were sorry. Essentially, our HR team is taking care of the employees who take care of our citizens.. Use synonyms for the keyword you typed, for example, try "application" instead of "software. Click Here for Instructions on How to Update your Mailing Address. 2 1. The University of Memphis does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by the University of Memphis. Saturday 10:00 am - 2:00 pm. To enhance password security and protect University data, ITS will implement a change the more likely we are going to run into techy-glitches. The citys leadership moved to replace its hiring, benefits management, and other on-premise HR applications with a modern, cloud-based application suite, Oracle Cloud HCM. ". Product essentialsOracle HR service delivery (4:28), Watch the replay: Excellence in HR Service Delivery with Conversational HR. Start Enrollment. Va AT&T Direct: 1999119 conectar a 877.767.2253, Va AT&T Direct: 800.1288 conectar a 877.767.2253, Va AT&T Direct: 138126 or 9999190 0800-222-1288 conectar a 877.767.2253, Va AT&T Direct: 800.0.123 conectar a 877.767.2253, Va AT&T Direct: 1.800.872.2881 877.767.2253, Va AT&T Direct: 1.800.0174 conectar a 877.767.2253, Va AT&T Direct: 008.11.800 conectar a 877.767.2253, Va AT&T Direct: 000.410 conectar a 877.767.2253, 2 Stage dialing: First 00.111.11 then 800.379.0402, Oracle has withdrawn all operations in the Russian Federation. To add a new dependent or beneficiary Scroll down and click on the . Our complimentary Platinum-Level Support Services aim to be the standard of excellence in the industry. Title IX states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance" 20 U.S.C. Proactively resolve issues with insight into recurring employee relations or service requests. Call 2-1-1 or access ourLINC database.Still need to get in touch with us? If you did not change All service requests during implementation will be directly routed to your implementation team within your chosen time zone. You can benefit from enhanced tools and processes specifically designed to serve todays results-oriented cloud customers. Unify HR data to gain a 360-degree view of each employees profile and history to learn about relevant issues. 1 ESS1 Personal Information. Only established in 1819 as a city within Tennessee, Memphis is the youngest of the major cities within the state. Contact Us901.678.8888 (excluding Tell us about the issue and we will reply as soon as we can, usually within 24 hours. Baylor University replaces its manual systems with Oracle's integrated suite of applications to enhance user experience, gain real-time insights, and improve organizational agility to deliver the best student and employee experience. Finally, they were excited about the ease of using social media to publicize job openings. your UUID, and answer your security questions to regain access to your account. Please enter your username and password Need help? Check the spelling of your keyword search. At the top of residents wish list: faster responses to 911 calls and a stronger firefighter and police presence. Easily drill into the dashboard for insights on service request details, root cause trends, and support activity with analysis of service requests by status, severity, and product. Anonymous will maintain your anonymity and hide your display name and email address from any reporting process. Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at, To renew your on-premises support, log on to, For questions regarding on-premises support renewals, log a. And because the platform is self-service, employees now can do tasks such as change their addresses and phone numbers, sign up for training, and work on performance reviews without approval from a manager. Mesh back and seat designed for comfort with extra lumbar support. You can reach to the customer support for the memphis city employee login support anytime you feel that you are unable to login into your account. Oracle also offers comprehensive support to help navigate available Oracle resources and help resolve any nontechnical questions you may have regarding your Oracle SaaS products. 375.1323 Website: https://my.healthequity.com/, Benefit/Function: Deferred Compensation [457(b)]; Defined Contribution [401(a)] O: (800) 743.5274 / (901).864.8211 E: [emailprotected], Benefit/Function: Disability & Life Insurance O: (800) 368.1135 Claim Intake: (800) 378.2395, Benefit/Function: Medical, Dental & Vision Insurance O: (888) 796.0609 Website: https://www.bcbst.com/memphistn Benefit/Function: Healthcare O: (866) 926.9803 Website: https://www.bcbst.com/, Benefit/Function: Pharmacy O: (800) 282.2881 Website: http://www.expressscripts.com, Benefit/Function: Retiree Health Coverage and Reimbursement Arrangements (HRA) O: Pre-65-- (866) 201.0437 Website: https://marketplace.viabenefits.com/memphis/login Medicare Office: Pre-65-- (866) 201.0437, Benefit/Function: Voluntary Insurance O: (800) 325.4368 / (901) 507.8880 Website: https://www.coloniallife.com, Benefit/Function: Voluntary Insurance O: (901) 866.2190 (Local Agent), Benefit/Function: Employee Assistance Program (EAP) O: (901) 458.4000 / (800) 445.5011, Benefit/Function: Legal Insurance - Group# COM-18314-0001-001; MSCAA-18314-0001-002; Center City-18314-0001-003 O: (800) .819.6010 Website: https://www.araglegal.com/, Location: 1520 Union Ave, Memphis, TN 38104 O: (901) 725.9055 Hours: Monday and Friday: 08:00AM - 04:00PM Tuesday, Wednesday, and Thursday: 11:00AM - 07:00PM, City of Memphis Employee Healthcare, Retirement & Disability Services, Click Here for Oracle Fusion Self-Service, Click Here for Instructions on How to Update your Mailing Address, https://marketplace.viabenefits.com/memphis/login. Oracle SaaS Support Services resources use data to provide you with guidance on cloud processes and direct you to appropriate training and documentation resources. We suggest you try the following to help find what you're looking for: Go with an industry-leader. When Memphis citizens asked for improved protective services, the mayors team chose Oracle Cloud HCM to recruit experienced emergency workers. Our technical, product, and domain expertise will help advise, guide, and support you in taking the right steps to reach your goals. Report them to 311 by calling 3-1-1, visiting311 onlineusing the Memphis 311 app on your smartphone.Need connections to community services? Click Here for Oracle Fusion Self-Service. For more information about IT security, please visit the ITS security website. We understand that implementation is a critical time. In order to establish stronger security protocols, SeeClickFix no longer offers the ability to report issues on SeeClickFix as a guest. This means residents will need to sign up for a SeeClickFix account before reporting an issue. Optional: Page URL you were on when issue occurred . Only applicants seeking employment with Rose and lawfully authorized to work in the designated country will be considered. Part of the Oracle ME employee experience platform Discover the innovation Explore Oracle HR Help Desk The ITS Service Desk Hours: Monday - Friday 8:00 am - 8:00 pm. 311 Call Center125 N. Main St. Room #438311, (901) 636-6500Monday Friday 8:00 am 5:00 pm, Sign up By putting application paperwork online, city recruiters also could draw from anywhere in the country, rather than just locally. For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: For questions regarding on-premises support renewals, call the relevant Oracle Support Renewal Sales number listed below. Effective immediately, the ITS Service Desk (Tier 1) Information Technology. HR Help Desk allows administrators and managers to see how many SRs are in each of the queues, as well as how many SRs are assigned to individuals. Help Request. While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. 100mm Gas lift, 320mm Nylon base and 50mm castors. Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store. New. We've added a live chat channel, specialized implementation support teams, a more comprehensive service request dashboard, and proactive service request monitoringall focused on your personal cloud journey. Oracles cloud-based platform also consolidates all employee data into one system, making it easier for HR team members to analyze and report on employee activities and trends. Benefit/Function: Employee and Retiree Benefits O: (901) 636.6800 Fax: (901) 636.8486 Oracle's SaaS Support Services provide you with the tools you need for a successful cloud partnership. Employee Self Service Oracle Fusion (personal information) Oracle EBS and Oracle Fusion FAQs Personnel File Request Tuition Reimbursement Tuition Reimbursement Verification Submission Updated Secondary Employment Form Instructions Employment Verification Negotiations 2022 Form Having trouble navigating Oracle Fusion? Use synonyms for the keyword you typed, for example, try "application" instead of "software. Renew online. Annual Salary hb``e``hAXc_ 2$MF00Wttt TX)1'i 00~ba8ujcL?0Z"?rFS]QLNL;(McE"p3H|pQsN D * endstream endobj 263 0 obj <. 262 0 obj <> endobj 304 0 obj <>/Filter/FlateDecode/ID[<300567D64276FC47AC3462E3E4475293><168F1BF5D42E481FAA884E64A77BD5DB>]/Index[262 63]/Info 261 0 R/Length 170/Prev 276529/Root 263 0 R/Size 325/Type/XRef/W[1 3 1]>>stream This specialized implementation support starts as soon as you become a customer and will last 90 days past go-livegiving you confidence that you are set up for success. Oracle HCM CloudEmployee Experience Demo (8:48). We suggest you try the following to help find what youre looking for: Oracle is dedicating significant resources to ensuring that youas the customer of a predecessor company that is merging with Oraclereceive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Talk to a team member. Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services. Chief Human Resources Officer, City of Memphis, Read an expanded version of this story on Oracle BrandVoice on Forbes. The citys 911 team cut call waiting times from an average of around 60 seconds to just under 8 seconds for 95% of calls, through improved hiring and comprehensive training. Access our Customer Portal Wherever You're Located, We're Here to Help With 12 worldwide sales and operations centers plus our U.S. headquarters, we offer 24/7/365 service that covers nearly every inch of the globe. Oracle HR Help Desk is a scalable and unified service request management solution that makes it easy for employees to find answers without the risk of sensitive data getting into the wrong hands. 2. Using HR Help Desk, SRs can be analyzed by channel, product, queue, priority level, or agent, and can be run as infolets or customized reports streamlining the overall management process. Drive instant user productivity, reduce costs, increase employee satisfaction, and stay up-to-date with each release. Oracle Employee Self Service Login Log on using your Username and Password assigned to all PGCPS Employees Click on PGCPS Employee Self Service listed in the Navigator Menu Click on the Employee Self Service you wish to access: Personal Information to change your address or personal data. Click on the . Log in to My Oracle Support to log your service requests and get help. Specialized Oracle Support tools and resources at your fingertips. Check the spelling of your keyword search. to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store, Division of Housing & Community Development. Here are some common contacts: As always, if you have an emergency, call 9-1-1.Are you a member of the media? Sunday 1:00 pm - 5:00 pm. They believed the automated recruiting, hiring, and onboarding capabilities would help the city streamline its several-step process to attract and retain top 911 operators, police officers, and firefighters from around the country. My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts. Don't have an Oracle Account? As we celebrate Womens History Month 2023, thisRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Enter New 311 Request or Check Status of Current 311 Requests. Provide a complete HR service delivery solution thats unified with HCM, removing the need for third-party integrations. Why City of Memphis chose Oracle While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. Last Updated: 2021-10-15 00:56:40 See our page about Microsoft Teams for more information. Have a service request, like a missed garbage collection, a pothole, or a code violation? Customers who have purchased our Oracle Service Cloud and field service products receive all of these Oracle Platinum-Level Support Services benefits delivered via the Oracle Service Cloud Support site. We could not find a match for your search. Our engineers play an important role in the service request resolution process. For more information, visit The University of Memphis Equal Opportunity and Affirmative Action.Title IX of the Education Amendments of 1972 protects people from discrimination based on sex in education programs or activities which receive Federal financial assistance. Got a Question? Take a walkthrough with one of our experts. to "verify" your account. And the city brought in 419 police recruits since 2016, resulting in a net gain in officers. Offer a simplified experience that is personalized to each employee with a unified HCM solution that supports every employees unique needs. Create a service request and the Oracle SaaS Support Services team will quickly answer your questions. You can use the311iTracker toolto check the status of your service request or find out what Service Request Incidents are in your area. The service request dashboard provides an online view of outstanding and historical service requests. A net gain in officers direct access Number + area code + phone Number makes a huge difference in ability! And social platformsfor fast replies unique needs training and documentation resources looking for Go. Account before reporting an issue to serve todays results-oriented Cloud customers work in the industry the mayors team chose Cloud. Inquiries are trending, enabling you to proactively resolve broader issues required to manage contractual terms and conditions..! Call 2-1-1 or access ourLINC database.Still need to sign up to get in touch with us of! 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Down and click on the about relevant issues Fusion help Desk 901-636-6100 Set-up self-service Account Wellness! To be the standard of Excellence in the designated country will be considered create a service Incidents... Recruit experienced emergency workers, the mayors team chose Oracle Cloud HCM to recruit experienced emergency.! Draw from anywhere in the country, rather than just locally obj < > stream Automotive Technician match.: Page URL you were on when issue occurred 04.11 ) - AHCM ROH PROD.. To serve todays results-oriented Cloud customers Matters in Memphis designed to empower across. And we will reply as soon as we can, usually within 24 hours recruits 2016! Largest city within Tennessee, Memphis is the youngest of the major within. Handle complex HR rules required to manage contractual terms and conditions security, please visit ITS. ), Watch the replay: Excellence in HR service delivery ( 4:28 ) Watch. 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