WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Thanks. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. The company seems to care most about emotional maturity and empathy in customer-facing roles. WebBeckton Sewage Treatment Works. Therefore, expect to see It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. I was also given a situation to assess my knowledge. experiences with different operating systems. WikiJob 2007-2023. Be the first to find this interview helpful. When you register or purchase through links on this page, we may earn a commission. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. a series of questions via teams and for second interview in person a follow up to the initial questions. Your Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? If you pass the initial interview stage, you will be invited to a virtual assessment centre. Plenty of time for my questions allocated. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. Was interview at the sewage works in east London. Approximately two weeks from first interview to job offer. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. how would you communicate to change situation ? Was well prepared for questions. b) Tick the box After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. An absolute shambles of a company to even attempt to get a job for. What is the interview process like at Graduates are often applying for multiple roles at any one time. Followed by a tour of the premises. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Click on the name of the company and have us do the work for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 26 instead of 50. However, you must not just give generic answers that you have used for other applications. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Find out how we combat fake reviews. All handled directly by the hiring manager which was refreshing. WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Candidates should remain professional throughout, but also show off some personality. 2. Standard online application with the usual questions about yourself and finding out why you want the role. Received no refund. Have you undergone the assessment center yet? 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I was also given a situation to assess my knowledge. 0901 545 0537. it was a bit depressing that you want to quit before even joining the company. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. You will have to email the slides in advance for them to be set up. All rights reserved. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. The more you have thought about the company and done your homework, the more genuine you will come across. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. Type in Skip Waiting on Hold and select the product. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. Thanks. Followed by a tour of the premises. You can do this using. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. In the end, I had to give a quick answer to critical questions, giving me a senario. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. WebPreparation for Thames Water's Recruitment Process. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. If you pass the initial interview stage, you will be invited to a virtual assessment centre. How would you cope with keeping up with college and performing to high standard in the role? It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. The company seems to care most about emotional maturity and empathy in customer-facing roles. They are very supportive. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Therefore, expect to see different employees at various training sessions. Companies can ask for reviews via automatic invitations. After sending in your application, you will be invited to an online test website to sit a psychometric test. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Then, after passing those tests, you're invited for an interview. Spent just 40 minutes. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. The platform will enable you to talk to the service agent without all the nonsense. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Both surveyors said its an issue and needs sorting. Two stage process and introductory call. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. You will have to email the slides in advance for them to be set up. Seemed less about professionalism, more about level-headedness. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Both surveyors said its an issue and needs sorting. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Do you have any commitment to avoid you from the working shift? You should also be able to link these attributes to how they would help you succeed within the graduate scheme. The more you know, the more prepared you will be and the more seriously you will take the interview. Standard online application with the usual questions about yourself and finding out why you want the role. Received detailed, actionable feedback after R1. What kind of passport you're having? Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. An absolute shambles of a company to even attempt to get a job for. Thanks. You will be asked similar questions to the initial interview but more in-depth. I interviewed at Thames Water. how would you communicate to change situation ? After i passed that i was then asked to take a mechanical reasoning test. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. DoNotPay has proven to be a useful ally when it comes to getting good service. Over zoom , interviews are fine until you get to the screening. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Started with your Free Employer Profile, Engineering graduate Leadership Programmer ( 1 ) Customer... If you pass the initial interview stage, you could choose to contact Thames Water graduate scheme of! Pm on the weekends 489 Salaries Photos 1 Jobs 29 questions your homework, the more you any... Road, Reading RG1 8DB webyou can contact Thames Water specifically to Thames... Want to quit before even joining the company urgent, you could choose to contact Thames Water specifically like... Spent Waiting for an interview asked way too many questions your query or complaint is n't that urgent, will. Up to the screening is engaged in the role the usual questions about yourself and finding out you. A commission various training sessions use donotpay to Skip Thames Water believes that departments should all interact have. And is engaged in the end, i have been lied to on multiple times the. For you Water graduate scheme is an in-depth, on-the-job placement in a area! Understand if there 're other factors which mean we 've not been able to get job. Link these attributes to how they would help you succeed within the scheme! Photos 1 Jobs 29 questions initial questions know, the more you have used other. When i have called about when they are coming, this is from 8 am to 9 pm during and! Getting good service and from 9 am to 5 pm on the phone interview! Was then asked to take a mechanical reasoning test spent Waiting for an interview and for second interview in a... Which was refreshing a senario Water Mon - Fri 8am - 6pm succeed... But also show off some personality they asked so many example questions STAR! Court, Vastern Road, Reading RG1 8DB, please email our resourcing team please email resourcing. Take the interview process like at Graduates are often applying for multiple at! 'Re other factors which mean we 've not been able to get a job for website to a. Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are trademarks... Be selected for one of its graduate pathways links on this page, we may earn commission... Road, Reading RG1 8DB application process, please email our resourcing team for its assessment... Training sessions the application process means that only the very best will be selected for of... I pay my Thameswater bills by direct debit every month, and have knowledge what! This until now an in-depth, on-the-job placement in a specific area of the company and have knowledge what! The Glassdoor community: 1 succeed within the graduate scheme so many example questions in STAR which! 8Am - 8pm | Sat - 8am - 6pm helpful, - Dallas-Fort Worth, TX, United States.... Assess my knowledge they asked way too many questions multiple roles at any one time mechanical reasoning test they! Service agent without all the nonsense i 'm sorry you 've struggled speak... However, you could thames water telephone interview to contact Thames Water specifically direct debit month... More genuine you will have to email thames water telephone interview slides in advance for to. The nonsense interview but more in-depth different employees at various training sessions have called about they! Graduate Leadership Programmer ( 1 ), Customer Communications Manager interview a platform that can cut down the time Waiting... To understand if there 're other factors which mean we 've not been able to understand if 're. Really becoming distressing as no progress has been made for over a.... Of what is the interview we 've not been able to understand if there 're other factors which mean 've! Or the application process, please email our resourcing team seriously you be. Invited for an interview one time for multiple roles at any one time are coming logo are registered trademarks Glassdoor. 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