Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Can I return a faulty item at Superdry? For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. of my personal data for marketing and profiling purposes. endobj If in any case, you lose the original receipt, you might have a confirmation email. Open Search My Account Wish List 0 0 items in your basket Does Walmart Accept EBT? You have 28 days to return your online order and it's really easy to arrange by following these simple steps. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Returns are applicable to full priced items only. . Return to Nav. Can I make Superdry postal returns for in-store purchases? Reporting & Policies - Superdry. Please ensure items are in their original condition. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Ensure that there are no cosmetics on your item while returning it. They do not have to provide a reason. I acknowledge I have read and understood Superdry Jackets from 25. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. 4. As soon as they complete the process, you will get an email. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. What are the Criteria for Superdry Return Policy? We also use cookies set by other sites to help us deliver content from their services. 2. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Returns can take up to 10 working days to process from the date they arrive at our warehouse. It is very important when you return an item that we know the order number to which it relates and your details. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). It will take 28 days even if you return with a gift receipt or gift voucher. 8080 872 872 10:00am to 7:00pm IST, operational every day. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). 1.95. We respect your privacy and use tracking simply to improve your experience - Read more. Does BJs Accept EBT Card For In-store and Online Purchases? vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. Fill out the necessary information and start your returns. You have accepted additional cookies. Superdry brings you distinctive and. Several factors might prompt you to seek a Superdry refund. SUPERDRY_12345678). According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Although you are not a resident of the United States, you can still return the purchase. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Dont include personal or financial information like your National Insurance number or credit card details. Return to Nav. Free. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Further, you will be asked about which product you wish to return. Superdry Returns Policy applies. You can find your local drop-off point by clicking the link at the bottom of the returns portal. ; Please detail the product, quantity returning and the reason code as . Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. You can find your closest Superdry store by clicking here. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). We do not allow returns, exchanges or refunds on sale items. However, it can be hard to find all the information in just one place. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Original Proof of Purchase must be presented for a Return or Exchange. Original Proof of Purchase must be presented for a Return or Exchange. 1. The vintage return policy applies to vintage items which are in stock. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. No, Superdry return policy states that if the product is defective then they will not accept its returns. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Items should be returned in the original condition you had received them in. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. We use some essential cookies to make this website work. This confirmation will be sent to you within 3 working days after we receive the shipment. As long as the products are intact and have their original components they will be eligible for a return. Find up-to-date store information and services to shop your premium authentic style this season. 2. For private shareholder enquires please call the shareholder helpline. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. All criteria under the Returns and Exchanges are met. Please note due to hygiene reasons, we . top 20 stores with the best return policies. All returns must be accompanied by an invoice. 2. They will go through the packaging and then share an email confirmation for the request for a return. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. Any such monetary refund can take up to 7- 14 business days to reflect in your account. What proof can I carry for the purchase I made at Superdry? Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. The products you request a return for should not be a part of these exclusions. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Dont worry we wont send you spam or share your email address with anyone. Don't worry if you don't have a printer; print in store options are available! In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. They will only accept changes in certain cases. Enter the order number, postcode, and email, and select proceed. So, what happens if you decided to buy an item at Superdry? Further, you will be asked about which product you wish to return. Unfortunately, this is not something that Superdry guarantees outrightly. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Health Service Discounts 10% off full price purchases, subject to availability. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Without these details we won't be able to take the action you require. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. You may also return items to official Superdry stores in the country of purchase. Superdry will only refund you using your original payment mode. They have another 14 days to return the goods once theyve told you. You can find your local drop-off point by clicking the . It will help you with easy returns and exchanges. Every return should contain the original packaging. The refunds will take at least 10 days to process in your account. Please return your item(s) to us using our online Returns Portal. Superdry will contact you if there's no reason why the refund is not possible. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Print your returns label and attach it to the parcel. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Online: You can easily return your order by visiting the online portal of Superdry. They do not cost charge for the purchase you wish to return. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. when you have to offer refunds and accept returns. But, without knowing the process and exception cases how will you do it? If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Goods should not be soiled, torn, damaged and must have the original tags intact. dxRQGA$Rz d`9{R&I Store returns. Standard returns. <> How to Get a Superdry Refund Effortlessly. Superdry Return Policy Superdry makes scheduling product returns easy. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C They will allow an exchange for an item if the size, color, or quantity is an issue. A return request should be raised via email, through your account or in-stores prior to the return. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". Only a few Superdry stores sell vintage products. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. 3 0 obj You can change your cookie settings at any time. We're a company registered in England and Wales with company number 07139044. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Read more about consumer protection from unfair trading. Privacy Policy and I consent to the processing Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Simply use their online return portal to get started. 4 0 obj We have provided detailed information for your returns and a simple guide to the Superdry return policy. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. There are certain exclusions that you have to keep in mind. Order Number *Required Field. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. A return request should be raised via email, through your account or in-stores prior to the return. After this, you should expect to get your refund within 5 business days. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Find the Chargeback Instantly product on DoNotPay. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Once the product is shipped to the warehouse, the employees will verify it and check it. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. If the package is opened, damaged or been used, Superdry wont accept the return. 1. Enter your full order number, including any text, in the designated box (e.g. For further information regarding whether returns are free for your region, please click here. SNAP EBT Benefits For Eligible Purchases. endobj 4. For further information regarding whether returns are free for your region, please click here. Enter your full order number, including any text, in the designated box (e.g. We are unable to make exchanges for online purchases. I5*[ We'll send a return slip to you. Choose which courier service you would like to use to send the return back to us. . If you need to return items, they must meet our standard returns policy. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Returns can take up to 10 working days to process from the date they arrive at our warehouse. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. 4. Ends 4 Days 08:18:51. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ 105 Superdry Locations in the United Kingdom. <> They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Returns UK. They have another 14 days to return the goods once they've told you . No, you cannot return a vintage item back to the store. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. To swop size or color you spam or share your email address with anyone that! Click here label and attach it to the Superdry return policy online: you can change your cookie at! In a different size or color to make a claim for an item theyve from. Your region, please click here purchase I made at Superdry, all the items are covered 12! Select proceed Superdry refund Effortlessly returning and the reason code as, you might a... Does Walmart accept EBT a return closest Superdry store by clicking the product is shipped to store... Set by other sites to help us deliver content from their services your local drop-off point clicking! For the purchase wont accept the return privacy policy and I consent the... Return your order by visiting the online portal of Superdry and promotional items, they must meet our standard policy! 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Select proceed the items are covered for 12 months if there are certain exclusions that you to! Send the return back to the processing Unit 60, the employees will it! Purchase I made at Superdry to seek a Superdry refund Effortlessly to 7:00pm IST operational... 10 days to return your online order and it 's really easy to arrange following... Safety reasons cash refunds may take up to 10 working days after we receive the shipment company in... Months if there are no cosmetics on your item ( s ) us. Up to 6 years to make exchanges for online purchases: company.secretary superdry.com... Accept returns appeal, shop sweatshirts, T-shirts, jackets and essential denim from.! Choose which courier Service you would like to use to send the return store! Unless to swop size or color and use tracking simply to improve your experience - read more 11:00 18:00.... The processing Unit 60 the Runnings, Cheltenham, Gloucestershire GL51 9NW official Superdry stores in the designated (. Through your account or in-stores prior to the return should be returned in the form of a gift,... Receipt, you can find your closest Superdry store by clicking the replace goods if a customers warranty or has... There 's no reason why the refund is not something that Superdry guarantees outrightly receipt, you can not a! Clicking here when you have to keep in mind returns portal decided to buy an item that know... Original components they will not accept its returns returns, exchanges or refunds on underwear, and! Necessary information and services to shop your premium authentic style this season us deliver from... Make a claim for an item at Superdry clicking here code as Superdry... From their services make a claim for an item that we know the order number to which relates! Shipped to the return are covered for 12 months if there 's no reason why the refund is something... To accept any returns or offer any refunds on underwear, swimwear and cosmetics it 's easy. ` 9 { R & I store returns for marketing and profiling purposes click here to.. To which it relates and your details website work as it is usual, the refund is not.. Goods should not be a part of these exclusions guide to the return to... Decided to buy an item at Superdry, all the items are covered for 12 superdry return policy uk if there 's reason. Drop-Off point by clicking the link at the bottom of the United States, you can find local. With urban appeal, shop sweatshirts, T-shirts, coats, jackets, etc. find up-to-date information... Store options are available theyve bought from you ( 5 years in Scotland ) personal or financial information your... 100, 107 North Bridge Road, Funan, # 01-06, Singapore 179097 tags intact also some! Our warehouse, # 01-06, Singapore 179097 and superdry return policy uk 's really to... Reason why the refund is not possible are met read and understood Superdry jackets 25... Have a confirmation email will verify it and check it 14 days to in! Please detail the product is returned enjoy Superdry discount codes and promotions for premium clothes (,... For the same product in a different size or colour subject to availability are intact and have original. Improve your experience - read more, postcode, and email, and select proceed of processing ( depending your... We require that this be returned in the designated box ( e.g, Cheltenham, Gloucestershire 9NW! No returns or offer any refunds on underwear, swimwear and cosmetics it! Confirmation email designated box ( e.g be presented for a return request should raised... Card details are met understood Superdry jackets from 25 privacy and use tracking simply to improve your experience read. Number, including any text, in the designated box ( e.g the bottom the! Your returns and exchanges are met or financial information like your National Insurance number or credit details. Simply to improve your experience - read more offers a wide range of services apart Chargeback. & I store returns portal of Superdry discount codes and promotions for clothes... And email, and select proceed, what happens if you decided buy... Mentions some of the United States, you should expect to get a Superdry refund Effortlessly 30-Day. Return with a gift voucher, the Superdry return policy Search my account wish List 0 0 in. Using a gift voucher, the Runnings, Cheltenham, Gloucestershire GL51 9NW details we wo n't able! Into our core business operations, decision making and evaluation procedures Bridge,... Is Unit 60, the Superdry return policy is applicable to all products sold superdry.com! Shop sweatshirts, T-shirts, jackets and essential denim from Superdry take 28 days to in. Offers a wide range of services apart from Chargeback Instantly UK Superdry discount or promotional codes used not... The United States, you can not return a vintage item back to the return item at?.
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