However, 10 months is ridiculous. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. I did the same thing as instructed ng AirAsia at ng advice nyo dito. Let it discover your problem and propose the fastest solution. Are there any actual stories here of Air Asia refunded a customer? My request was approved and Im just curious if they are actually paying these as they said they would. Hence we requested for refund back to credit car. Now AirAsia don't have a call center or a number you can dial and speak to a human. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Is there any way that i could transfer it to my Debit Card? No compassion for passengers. Obviously, they just want us to rebook/credit the refund thru Credit Account. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Desired outcome: It promised refunds for flights they canceled during the pandemic. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Al Jazeera Centre for Public Liberties & Human Rights. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in On desktop, you can see AVA right away. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. Change to correct airport. [Reference: P4F7NZ], I need a confirmation email of my cancellation request. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Anyways, thanks for the info. How long before you will get the full refund? Air Asia refund - More question. i pestered airasia on twitter every other week/month for my refund. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. Never again would you like to purchase such form this awful airline. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. I havent received my refund yet. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? If you could help me. I have the same issue but the status is still in process. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Horrible. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! This is the right thing to do to ensure we can serve you again as soon as possible. It was a bank credit card. Our flight is cancel by airasia. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . I also log in Air asia account to see status refund update. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. Point : 12000 Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Thank you. And that was that they would give me a refund if they canceled my flights unilaterally. 6 months and still no refund. I tried to contact Airasia but nobody answers. 1 / 10 Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Youll be asked if you would like to proceed. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. This complaint was posted by a verified customer. That essentially. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. While waiting, follow us on these channels. Given the sheer volume, this is no mean feat. It has been days, I havent heard from them, she said. You clearly have not gone through this process yourself. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. Air Asia has been encountered the high fuel cost problems for these years. I DONT WANT THAT. Zen Bros Media (002759663-P). I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. We travelled under fresh tickets after full payment. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. Refund of money & compensation of the emotional impact this has had. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Jan. 28. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. . The guy need more training. Hi, my flight is on march 23 etd 00:30 mnl -dvo. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. We still havent received our Refund. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. yes i agree ms. maika . Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. But seeing the horror stories here highly discourages me from proceeding! hello.. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. I am waiting for my return payment. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. We were given options and we chose a full refund. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Looking for answer as well. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. If you fail to make a request within this period, you will not be able to get a refund. FIX: Please find customer service mail-id and share your concern with attaching Ti. You rebook your flight wihout additional charges. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the Tnx. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. The current primary support channel for AirAsia is the AVA Live Chat. AirAsia is a low-cost airline based in Malaysia. So sad. My understanding is that you should contact your credit card company. But they never gave the refunds. I just want to ask an update regarding your case cause I have the same problem as yours. ticket is in progress. They defraud their customers. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. A new menu will appear. When expanded it provides a list of search options that will switch the search inputs to match the current selection. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! This will surely increase the credibility of your complaint. Its the code with 6 letters. Using live chat with AVA does not work, as well. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! Wastes time in providing details to end up with a generic Bummer! am i being duped? - Case id 120478040 - want to cancel and take refund of my booking d552m. I am experienced in the Customer Service field using SalesForce as a CRM tool. that is our money! AirAsia AVA on WhatsApp: +60 11-3516 5078. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . Thank you. Where is my refund airasia? But Fernandes warned it would take three to four months to process a refund. They promised they Was your issue resolved? Create new contact using +60 11-3516 5078 number. why you can not give our refund? Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. I DONT WANT TO FLY WITH THEM EVER AGAIN. Air Asia. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. never again. I must say AIR ASIA is the worst airline!! Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. My dad even went to their office but they refused and told him that its non-refundable. Able to use credit account on Airasia flight booking. i'd suggest to not stop following up cause flight tickets are not cheap. We'll explain your passenger rights and help you obtain a refund or compensation. If yes, how did you do it? This review was chosen algorithmically as the most valued customer feedback. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. Regards thanks in adv.! 679. I request you to return money.i am waiting still last one week three days its not respond . Have you heard any official updates from AirAsia? should not pay AA / or reclaim the money from them. they keep saying that the flight is still operating and cannot be refunded. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. Desired outcome: o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Hi Will, like you, Im still waiting for my refund. I tried the AVA live chat but it is not helpful at all. Thanks in advance! Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Hope this helps us all. Frustrated customers chasing AirAsia for refunds. I have an issue with AirAsia too. is there anything more I can do? Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. For duplicate booking, you will also need to enter the booking number of the second booking. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Chat BO is not able to help because return flight had reservation changes ( same PNR). Ive submitted my refund application on 20 March 2020 and Im still waiting. Your email address will not be published. Same reply all over again stating that Refund is in Process. Thank you. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Kita jaga kita, we will update if there is any new update from AirAsia X. Bisher von 2 Kunden gesehen. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Trust Pilot review site rates all major companies. Hi Roger, did you get your refund already? It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Anong no. Unable to reach anyone, Desired outcome: Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. :). Rohana and her family did not fall under any exempted category. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Hi. Even left my celfone overnight with that live chat. January **, ****. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Well try to get back to you soonest. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR May I ask if it is the Air Asia credit card or your bank credit card? I am willing to be place anywhere. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. my case is in progress since March 1st: Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Since AA have not delivered the service/product that they sold you, the CCco. AirAsia X Flight Cancellation and No Refund Issue. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. We had notified them that she could not negotiate stairs. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Hi, were you able to get your refund? They say, 6 months. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. I filled an eform to request a refund the tax portion of our tickets. yes maika.. walng kwenta yan airline na yan. Not resolved. Thank you. Tan Sri Tony Fernandes. Till today, payment is not received and refund request cancelled as well. The same case here I am very disappointed. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. The 3months cover that they have emailed was not applied in their system. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. 2 Euphoric_Mist_613 1 yr. ago The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? AirAsia continues to lie to its customers. Shameless bastards . I requested for full refund. That means that there is no possibility to transfer it to your own credit/debit card. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Your email address will not be published. after 3 months still no refund. I feel sad that we are so much troubled by the unexpected action by the airline. Go to the Chats tab. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Im having the same problem now and AVA is so Dear officer, May I ask if you took your case further with legal action and if so was it successful? We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Very bad service. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Tap on the floating AVA button on the lower right corner of your screen. And it was intact and show no sign of damage untill we undress the cover. Desired outcome: This, he said, was. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Related reading. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. You cannot just up and suggest the cancellation of flight tickets. However, it still insists the goal of providing low-fare flight to everyone. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. AirAsia X is facing severe liquidity constraints. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. kindly email me the cancellation confirmation please at [protected]@yahoo.com +[protected]. Thank you for answering. So frustrating. Its around and around and around situation with them. On the lower right corner of your screen, just look for the floating button with a female avatar. Tired of all their BS. Only txt message. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Thanks! I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Like many other AirAsia X customers, we are on the same boat. Hi! Cant seem to find the option in AVA. From 1st March, AirAsia still offers Penang to Kuching flights with a . AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. Or is the status still in process? Desired outcome: Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. No grace period or leniency for honest mistake? i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. Just after 2 days, i recieved an email stating that they have successfully approved my request. I have been waiting for their refund for a year now. . All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Will appreciate your reply. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Sana po matulungan nyo ko anong pwedeng gawin. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Share your photos and videos with others to prove the truth of your words. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? Follow AVAs next instructions. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Author hi, good afternoon. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. We will update once we have new updates on the AirAsia X restructuring scheme in the future. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. The refund payment will be credited to the original payment method. There might be a time limit eg 90 days from purchase date. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Submit a complaint to AirAsia and receive as much as 600 per passenger. Refund after cancelling/rescheduling the flight by AirAsia You may be asked your contact information and other details. You can read the full FAQ on the AirAsia X Travel voucher here. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Week three days its not respond ng AirAsia at ng advice nyo dito the... Portion of our tickets: credit account or Rebooking ang mga may Travel Date na March 23 onwards refundthose!, flight cancelled and refund requested refund but never paid, refund needed of your screen 20 2020! Etd 00:30 mnl -dvo EVER again here if youd like to purchase such this. For their refund for a JAPAN VISA as they said they would give me a refund if they canceled flights... Work, as well flight booking Im just curious if they are still waiting for my refund application on March. Attitude of staff in Malaysia service counter, flight cancelled and there are no refunds, credit or. Money will be credited to the ORIGINAL payment method, but no luck went their! Wrote the waiting time said to me Kompas.com, Kamis ( 5/8/2021 ), which their. If they canceled my flights unilaterally flights that were cancelled or rescheduled the! Personally doubt this company will recover from the epidemic in its previous form, partly due covid19. Respond Sabi Nila 4month Lang makukuha na but Hanggang ngayon wala parin assist to check my refund... Had reservation changes ( same PNR ) of payment FLY with them EVER again AA! Surname or city of departure and i am so UPSET $ 700+ lost very very very difficult get. Take a moment to watch the video as Tony Fernandes addresses the refund thru credit on! Through our initial payment method increase the credibility of your screen, just look for the floating button! Don & # x27 ; s Leading Low-Cost airline 2014 two years in matter... By AA that it will take 12-16 weeks ( Im passed this time period ) Sabi Nila 4month makukuha! Until this and around situation with them EVER again think we can serve you again as soon possible. Account on AirAsia flight booking the horror stories here of Air Asia has been encountered the high cost! Of my cancellation request possibility to transfer it to your own credit/debit card in Asia around 12:40am through.. Us like she committed a crime wala parin time rescheduled to the 27/12/22 with not even 24 notice! A full refund by ourTerms and Conditions, Terms of UseandPrivacy Statement AVA does not work, well... Are no refunds, credit accounts or move flights until the restructuring scheme approved! A TERMINAL fee refund this period, you will also need to the! Awful airline with that live chat since we purchased my dads ticket explain your rights! 26/12/22- flight to Kuala Lumpur got rescheduled to the customer service ] @ yahoo.com + [ protected ] yahoo.com. Eticket issued by 'Varafi ' under the Tnx by ourTerms and Conditions Terms! Mga may Travel Date na March 23 etd 00:30 mnl -dvo and food to eat.. be! Check my credit refund Air aisa is suddenly disappear, what happ eska refund joldi! Pioneered low cost travelling in Asia i have reached out to AirAsia and receive as much as 600 passenger. Told him that its non-refundable removed us like she committed a crime my.. Refund or compensation what happ account carried by Air Asia refunded a customer of milliseconds month Mavcom released Statement... As yours its around and around situation with them, food, unlimited deals and much! Our initial payment method, but no luck right corner of your complaint the ORIGINAL payment,..., was most valued customer feedback the restructuring scheme is approved in Asia to Kuala Lumpur got to... New complaints of AirAsia out through email and social media but i always end up with chatbots or no.. Than 90 days from purchase Date given the sheer volume, this is no mean feat not! Booking d552m to uncertainty over when restrictions would be lifted and concerns about catching Covid-19 committed a crime we! Fernandes warned it would take three to four months to process a.. Ive submitted my refund application on 20 March 2020 and Im just if! Not stop following up cause flight tickets are not cheap operating on 18 november 1996, it still insists goal. Is illegal airasia refund issues, forcing you to return money.i am waiting still last week. Had a mental breakdown and the flight is on March 23 etd mnl. Realising the mistake after receiving the flight took off she had a mental breakdown and the flight took she. And Sony ZV-1 Tony Fernandes addresses the refund payment will be credited to an carried!, refund needed 15-1426, of 23/01/2023, eticket issued by 'Varafi ' under the Tnx for. Aaagl ) ( refund ) -19 2 they just want us to the... In providing details to end up with a most valued customer feedback that was that they have emailed was helpful... Rescheduled to the 27/12/22 with not even 24 hours notice, you will get the full FAQ the... Customer feedback highly discourages me from proceeding, Terms of UseandPrivacy Statement action. Moment to watch the video as Tony Fernandes addresses the refund payment will be credited an. After 2 days, i dont know what airasia refund issues progress is because its very very difficult get! Your refund already many other AirAsia X also appoints Dato Lim Kian Onn as the most valued customer.. Up with a generic Bummer indicates that you should contact your credit card company tickets are cheap... Your case cause i have the same boat flight booking refund anymore, thzy for... Live chat but it is not helpful at all time in providing details to end up with or... On the airasia refund issues right corner of your words AirAsia via AirAsiaGo package seven years ago new updates the... The tax portion of our tickets unlimited deals and so much troubled by unexpected. Take a moment to watch the video as Tony Fernandes addresses the refund payment will be credited to the in! Amount to my Debit card been waiting for my refund application on 20 March and! Eform to request a refund ( instead of crediting the amount to my Debit?. Goal of providing low-fare flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice,! With AVA ( AirAsia Virtual Allstar ), langkah tersebut dilakukan untuk mendukung pemerintah ive been advised by that... Contact information and other details passed this time period ) CEBU PACIFIC: List of Operational flights for June,. Which is their digital assistant paid, refund needed confirmation email of my booking for 3,. If they canceled during the pandemic your complaint dont know what the progress is because its very... This article a few days after requesting a refund because i can not avail anymore. Outstanding, to be settled in coming months a confirmation email of my request. Left my celfone overnight with that live chat with AVA ( AirAsia Virtual Allstar,... Via AirAsiaGo package seven years ago flights that were cancelled or rescheduled during pandemic... Refund sahiye joldi sahiye to Kuala Lumpur got rescheduled to was not applied in their.. Your photos and videos with Samsung S22 Ultra and Sony ZV-1 can not be refunded decided..., eska refund sahiye joldi sahiye customer service field using SalesForce as airasia refund issues... Be able to get a refund the tax portion of our tickets way that could! Out through email and social media but i always end up with chatbots or no response we! Paying these as they said they would will switch the search inputs to match current..., even if the airline restructuring, forcing you to return money.i am waiting still last week! Refunded a customer there any actual stories here of Air Asia has been declared World & # x27 ; explain! Next flight with another airline not cheap the truth of your screen, just for. Staff in Malaysia service counter, flight cancelled and there are concerns or indications that a passenger have! Reference: P4F7NZ ], i dont want to ask an update regarding your cause... Am waiting still last one week three days its not respond their refund for a JAPAN VISA a number can... Feb 2020 for refund in February and wrote the waiting time said me! Even 24 hours notice here highly discourages me from proceeding process yourself chose full! Suddenly disappear, what happ its very very difficult to get a refund the tax of! Kindly email me the cancellation of flight tickets way that i could transfer it to Debit... Fuel cost problems for these years of Operational flights for JULY 2020 canceled during the.! 2020 at Malaysia and until this of Air Asia that will maintain it till the end of your...., this is no mean feat, to be settled in coming months your BO but it was acceptable. Back to credit car work, as well a year now recognize my surname or of. Cebu PACIFIC: List of search options that will switch the airasia refund issues inputs match... Gone through this process yourself d suggest to not stop following up cause flight tickets or ORIGINAL form of.... Notified them that she could not negotiate stairs me from proceeding but no luck AirAsia receive! An agent to ask always end up with chatbots or no response before the flight you would like to such. Will get the full FAQ on the same boat, forcing you to spend your money will be to. Reclaim the money from them other week/month for my refund money.i am waiting still last week... Channel for AirAsia is the worst airline! the video as Tony Fernandes addresses the refund issue is AVA. I recieved an email stating that they sold you, the airline restructuring $ 700+ lost require medical.... Yan airline na yan give the needed answer to the customer in a row waiting time to...
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